How is the food packaged?
Your ready meal comes in recyclable PET trays (made from recycled material) that are heat sealed with a leak-proof plastic film.
How do I re-heat my ready meal?
All you need to do to re-heat your ready meal is poke a couple of holes in the film and pop it in the microwave for a few minutes.
How should I store my ready meal?
How do I order?
Place your orders here on our online store between Wednesday and Sunday for a delivery the following Tuesday. We request a minimum purchase of £50.
When do you deliver?
At the moment, we deliver once a week on Tuesdays. We use a same-day delivery service and the delivery window is between 12pm and 6pm.
Do you have a minimum order?
We request a mimum order of £50. This helps us to keep our delivery charges to a minimum, at flat fee of £7.50 no matter where you are in London.
Where do you deliver?
We deliver to all London postcodes.
Will my food really stay chilled during delivery?
We pack our ready meals in insulated boxes with gel ice packs, and also use a same-day delivery service, to ensure your food remains cold.
How much does delivery cost?
For orders between £50 and £75, we charge a flat fee of £7.50. For orders above £75, delivery is free. We want to keep our products as affordable as possible and have searched for the right delivery partner that will enable us to offer a reliable same-day delivery service at a cost-effective rate.
What if I'm not at home when my delivery arrives?
In such a situation, we would ask that you allow the food to be left at your doorstep. This is because it is not practical for a new delivery to be arranged with a fresh perishable product like ours. We assure you that our insulated boxes will keep the food cold until you get home.
I have a London postcode, why can't I seem to place an order?
If you encounter any issues with your order and are within a London postcode, please contact us directly to place your order. You can reach us through the Contact page of our website or by email to email@example.com.